When is my payment deducted from my bank account or credit card?

Before & After Care

Statements are sent on a Monday for the previous two weeks of care. The payment will then be processed on the Wednesday of the same week.  You will receive a email to advise the statement is ready, and you will be able to log into your account to view it.

Holiday Care

Statements are sent fortnightly on a Monday, and your account will be charged on the Wednesday of the same week. This charge will be for any care provided by TeamKids within the previous fortnight.

All payments to TeamKids are deducted via Ezidebit. You will incur Ezidebit processing fees charged by Ezidebit, which is an external payment provider. These fees and charges applied by Ezidebit are not charged by TeamKids.

Ezidebit fees are:

$0.77 cents per direct debit transaction

1.77% per transaction for Visa/Mastercard (Minimum $0.77 cents per transaction)

If your payment is declined from your designated account, a $9.90 dishonour fee will be charged by Ezidebit, depending on the reason for the declined payment.

Please see Ezidebit’s Financial Services Guide for an explanation of its dishonour fees. Ezidebit Website

TeamKids reserves the right to cancel your booking if you have two consecutive failed payments.