My payment declined, how to I make the payment?

If you have had a payment decline, we will email you to advise and let you know when we will reprocess the amount.

Our payments are processed fortnight on a Wednesday.  If the payment declines, we will reprocess on your Teamkids account on the following Wednesday.

If you would like to reprocess prior to this day, you can respond to the decline email, or contact our Customer service team on 1300 035 000 ext 1.

If you have a bank account on file, you are also able to reprocess on a credit card as a one off payment.  If you would like to do this, please give us a call on 1300 035 000 ext 1.