If you’ve logged into your account and are unable to make a booking or cannot see the calendar on the dashboard, this usually is because some critical pieces of information are missing from your account. The four most common omissions are:
CRNs – Claiming parent/ guardian and each child
Contact Details – 2 x Parent/ guardians and 1 x emergency contact
Payment Details – If you use multiple TeamKids venues, you need to add payment details against each venue
Upload any Medical documents if applicable e.g. Asthma Plan or Court Orders
If there is information missing from your account there will be a notification at the top of the dashboard on your account, and you won’t be able to view the calendar on the dashboard.
Each child needs a Dror medical centre to be listed under their enrolment. If you are new to the area, you can select a Medical centre close by, and then update once you ahve found a Dr for your family. It is a regulation for this information to be listed for all children.
Refer to our Guide for Families – How to Make a Booking
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