Why can't I make a booking?

If your account is completed, the bookings calendar will appear at the bottom of the page.

• Click on the ‘add/change bookings’ icon, and on the next page select the venue and the child, then simply click on the days you would like to book
• Click next button
• Double-check your booking details
• Click ‘Confirm Changes’ at the bottom of the screen

TIP: Forgetting to click confirm is frequently overlooked, resulting in the bookings NOT being saved.

Refer to our Guide for Families – How to Make a Booking: Step by step guide.

If you cannot see the Calendar, you may have missed a step.  Have you added the following? 

• Contact information for 2 parents or guardians, and 1 emergency contact (in case we cannot reach you in an emergency)
• Payment information - either credit card or bank account
• Any extra information we may need, like medical or legal documents (eg. Asthma Plan or Court Orders)

If you’ve forgotten something, don’t worry! Our dashboard will let you know if anything’s missing by notifying you at the top of the page. If you’re missing something crucial, our calendar won’t appear at all, so please add in all the required information. Now, let's get this party started!