Double check your CCS enrolment

Have you approved your enrolment(s) within MyGov?

When your child first attends a service, an "enrolment" is created, and this governs the payment of CCS for these attendances.

If you supplied correct CRN / DOB information for the child and the primary carer, and if you have signed a CWA, your child's enrolment will have an initial status of Pending. Child Care Subsidy will only process for Confirmed enrolments.

To convert the status from Pending to Confirmed, you must approve the enrolment(s) within your MyGov account. Usually, you will receive an email notifying you of a new MyGov message, but this does not always happen so please check your MyGov account (Centrelink section) from time to time.

• If you have multiple children, you must confirm the enrolment FOR EACH CHILD.
• If your child attends more than one service location, you must confirm the enrolment FOR EACH SERVICE.
• If your child has not attended a service location within the previous fourteen (14) weeks, the enrolment will lapse, and you will need to confirm a new enrolment upon the child's next attendance.

Due to the unpredictable nature of bookings, we create enrolments assuming a casual booking schedule. The enrolment you are required to approve within your MyGov account might show just one day per week, and it might show a start date prior to your child’s first attendance. 

You are given a choice to approve or dispute each enrolment. If you dispute an enrolment, this will cause significant delay to processing Child Care Subsidy.

After approving enrolments, you can decide within your MyGov how to allocate your permitted hours between each service provider.

Please see below a link to the Centrelink website showing you how to confirm an enrolment.

Confirm your child care subsidy enrolment