Why is Child Care Subsidy not applying?

Have you registered with Centrelink?

Each child must be registered with Centrelink, and when registered each receives a unique identifier called a CRN (Customer Reference Number). Each child is "linked" to a parent/guardian, which could be you or your spouse or another guardian. Each carer has a unique CRN.

If you wish to claim Child Care Subsidy you will need to undergo an activity test to determine your entitlement. The assessment depends upon factors such as combined family income and fortnightly hours worked.

Upon completing your assessment, you will receive a letter from Centrelink confirming your CCS rate and eligible hours.

If you have not submitted a claim for child care subsidy yet, or your child has not attended with any provider for 26 weeks or more a claim will need to be lodged with Centrelink. Please use the link below to access:

Child care subsidy claim 

Have you entered details correctly into your TeamKids account?

Four items of identifying information are required for Centrelink to process Child Care Subsidy. These four items are:

• CRN for the linked primary parent/guardian
• Date of Birth for the linked primary parent/guardian
• CRN for the child
• Date of Birth for the child

If any of these items are missing or entered incorrectly, CCS will not process. PLEASE CHECK THIS INFORMATION CAREFULLY within your TeamKids account. If there are any errors such as numbers in wrong place, this will cause an error.

If you have entered incorrect data, please let us know so we can make the necessary changes.

Have you approved your enrolment(s) within MyGov?

When your child first attends a service, an "enrolment" is created, and this governs the payment of CCS for these attendances.

If you supplied correct CRN/DOB information for the child and the primary carer, and if you have signed a CWA, your child's enrolment will have an initial status of Pending. Child Care Subsidy will only process for Confirmed enrolments.

To convert the status from Pending to Confirmed, you must approve the enrolment(s) within your MyGov account. Usually, you will receive an email notifying you of a new MyGov message, but this does not always happen so please check your MyGov account (Centrelink section) from time to time.

• If you have multiple children, you must confirm the enrolment FOR EACH CHILD
• If your child attends more than one service location, you must confirm the enrolment FOR EACH SERVICE
• If your child has not attended a service location within the previous 14 weeks, the enrolment will lapse, and you will need to confirm a new enrolment upon the child's next attendance

Due to the unpredictable nature of bookings, we create enrolments assuming a casual booking schedule. The enrolment you are required to approve within your MyGov account might show just one day per week, and it might show a start date prior to your child’s first attendance.

You are given a choice to approve or dispute each enrolment. If you dispute an enrolment, this will cause significant delay to processing Child Care Subsidy.

After approving enrolments, you can decide within your MyGov how to allocate your permitted hours between each service provider.

Please see below a link to the Centrelink website showing you how to confirm an enrolment.

Confirm a child care subsidy enrolment 

For when are you intending to claim CCS?

Centrelink will typically backdate Child Care Subsidy only for the previous 28 days. If you are seeking to claim CCS for earlier attendances, you should contact Centrelink directly as we are unlikely to be able to assist.

Claiming Child Care Subsidy - how to guide