My account is overdue and I cannot book or cancel care?

If your payment has been unsuccessful for 4 weeks or more, you will be advised by email that your booking access has been removed as per our terms and conditions.  

If this is the case please call our Customer Service team during business hours – Monday to Friday 8am to 5pm on 1300 035 000, to arrange to clear the amount due.  During our Christmas closure period, please email info@teamkids.com.au and we will contact you when we return to the office.

We understand the need for flexibility during financial constraints and are happy to organise a payment plan that works for your family and TeamKids.

 Payment plans are setup based on a fortnightly amount, with the aim to bring the account up to date and avoid ongoing debt.

*Weekly and monthly payment plans are not available in line with TeamKids Terms and Conditions

Please note the following Terms and Conditions associated with this payment plan:

Payment Plan Amount: The instalment amount takes into consideration your arrears, as well as any confirmed bookings you have in place. The instalment amount must always cover the cost of bookings in addition to addressing a portion of the arrears

Online Booking Access is Paused: Whilst there is a payment plan in place, your access to make changes to your existing bookings, or add additional bookings will be paused.  Please contact Customer Service for any amendments you may require.

Successful Payments: Please ensure there are sufficient funds available in your account from 5am on the scheduled direct debit date.

Failed Payments: If a payment fails to clear due to insufficient funds or any other reason, we will reprocess the failed payment 7 days from the initial attempt.  Ezidebit may charge a $9.90 dishonour fee for each unsuccessful direct debit attempt.

Account Suspension: Failure to adhere to the agreed-upon payment plan, may result in the suspension of your account and access to our services, including the removal of future bookings, until the outstanding balance is settled in full.

Vacation Care bookings: If there are still arrears on your account from a previous vacation care period, no vacation care bookings will be permitted until the account balance has been settled in full.