What do I do if my child is unwell?

In the unfortunate event your child is unwell and unable to attend, we ask that you follow the below steps.

Before & After Care

For cancellations on the day, please call your TeamKids program directly. The mobile phone for the service can be found on our website on the venue page. We highly recommend that you save this number to call the venue directly in future.

TeamKids Venue Directory

Please note: cancellation within 48 hrs of the session commencing will be charged in full.

Holiday Care

For cancellations on the day of Holiday Program, please call Head Office directly on 1300 035 000 ext 1 or email [email protected]. Please note cancellation within 48 hrs of the session commencing will be charged in full.

Medical Cancellation 

For Before, After, and Holiday Care, when cancelling due to medical reasons we recommend that you obtain a medical certificate so that you will not be charged to this day.  If you are unable to take your child tot he Doctor, we will also accept a witnessed statutory declaration confirming the absence was due to illness.

Where do I send Medical Certificates?

Email medical certificates and statutory declarations to the Customer Service Team at [email protected] within 7 days of the cancellation.