All about CRN's. How do I locate the CRN for my child/ren or myself?

Centrelink will provide a CRN (customer reference number) for each parent and child linked under MyGov.

To locate the CRN for the claiming parent, this can be found in the top right hand corner of your MyGov account once you ahve logged in.

To locate the CRN for each child, please follow the below steps:

Log into MyGov

Click on Centrelink

Click on black task bar and select My Family

Click on Family Assistance

Click on My Family

You will see each child listed, showing their date of birth and CRN

If you do not see a child listed, or do not have the Family Assistance tab, this may mean you are not yet assessed for child care subsidy, or the claim is being processed. Centrelink will advise once the claim has been processed, and you will ahve access to the CRN at that time.

If you would like to call to obtain the child CRN, you can contact Centrelink on 13 61 50

In your account, you will add the parent CRN under the assessed parent's details, and the CRN for each child under the child's details.