We are part of a separated family, can we each have an account?

Yes, if your family is separated, each parent can have their own account to manage their care requirements and payments separately.

When registering your account, you will see the below question on the first page.  Simply click yes, and type in the box below which parent the account will belong to.  Each parent will need to do this step at registration so that there is no error when adding the children to each account.

TIP: Each account will need to have both parents listed if known, as per the regulations.  You can see the permissions for the second parent has on your account.  Bookings, cancelations and payments can only be made or discussed by the account owner.

PLEASE NOTE: If you have an existing account in place this account will need to belong to the parent connected for child care subsidy purposes.  To allow the second parent to create their own account, please check the following:

Does the existing account have the correct email for the parent that will use this account?  If not, please on account details’ and update the email, tick the separated family box, type in relevant title example mother/ father/ parent/ carer and save.

The parent second parent would then create a new account, ensuring the separated family box has been ticked.