Why can I not add my CRN or my child's CRN? I am getting an error.

Issues with saving a CRN can be for a few reasons.  

1. Check you are adding in the correct CRN for that parent or child.  Each family member will have their own unique CRN number.   Trying to add one already listed on the account will cause an error and not allow you to save the information.

2. Make sure the CRN has been added in full. If it is missing the letter at the end this will also cause an error.

3. If you have used Teamkids in the past at another school for older children, you will also get an error if you are trying to create a new account.

If you have checked all if these things and it is giving you the same error, try and save the child or parent without the CRN number added.  This may then bypass the error and allow you to add the CRN as an update.   

If not, please email us at info@teamkids.com.au 

Not sure the the CRN is correct for the parent or child?

To locate the CRN for each child, please follow these steps:

Log into MyGov

Click on Centrelink

Click on black task bar and select My Family

Click on Family Assistance

Click on My Family

You will see each child listed, showing their date of birth and CRN

THe CRN for the parent can be found in the top right corner when you log into MyGov.