Why do I need to add a 3rd contact when I have listed both parents?

Modified on Tue, 16 Dec, 2025 at 4:05 PM

The Department of Education require a minimum of 3rd adults to be listed on the account.


Both parents need to be listed on the account as per the regulations 160 (1) (i).


Families are also required to add a minimum of one additional adult.  This person would be contacted in an emergency if both parents have not been contactable.  The team will always contact the parent or guardian first.


An person can be added as an emergency contact if they are 16 years or older.


To add them to the account you will need the following:


  • Full name
  • mobile number
  • home address
  • relationship to child
  • date of birth



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